Faqs

Where can I take my bike?

You can cycle wherever you want!
London is a great place for cycling and on a bike you can go pretty much anywhere and explore this London at your own pace. There are hundreds of miles of cycle lanes with more being added all the time. Also you can cycle through the royal parks and along the banks of the River Thames.
We can provide you with suggested routes ranging from exploring the Royal Parks of central London right through to visiting Greenwich and the Thames Barrier. We can also provide you with some suggested longer routes should you wish to spend longer on your bike.

What are the best sights to see in London?

London is probably the best city in the world to visit as there are so many places to see and things to do.
Some of the great sights that are easily accessible on bike are:
Buckingham Palace
River Thames
Houses of Parliament
Westminster Abbey
Hyde Park
St James’s Park
Lambeth Palace
Speaker’s Corner
Kensington PalaceThe Serpentine
Albert Hall
Trafalgar Square
Chinatown
The Mall
Carnaby Street
Mayfair and Park Lane
St Paul’s CathedralTower Bridge
St Katherine’s Dock
Canary Wharf
Greenwich Park
Greenwich Observatory
The City of London
The London Eye
Wapping
Soho
Regents Park and Canal
We can provide you with a suggested route that takes in the place you want to see.

What make of electric bikes do you hire?

We hire Volt™ Pulse electric bikes. These are exceptionally fun yet robust electric bikes which are easy to ride and have the added advantage of being foldable should you wish to carry or store them anywhere.
These bikes retail at £1.399 so you are definitely getting a quality electric bike for your rental.

How fast do your electric bikes go?

The maximum speed that our electric bikes will go at is 15.5mph (25 kmh). Of course you can go faster if you pedal hard however the electric motor won’t assist you above 15.5mph!

How do electric bikes work?

Electric bikes work in exactly the same way as normal bikes, however, if you want some extra assistance you can use the electrical motor built to help push you along. You can
choose how much assistance you want depending on how much help you want. If you don’t want any assistance you can ride the bike as you would a conventional pedal cycle. If you want lots of assistance you can get the motor to do this. Of course you can set the assistance level to anywhere in between as well.
Using the motor to assist you is a bit like having the wind behind you helping push you along making your cycling experience a joy! Also hills are no longer a problem as the motor can be used to power you up.
No one gets off an electric bike without a smile on their face – they’re a joy to ride!

Do I have to pedal?

The Volt™ Pulse electric bikes have a twist throttle so if you don’t want to pedal you can just cruise along using this.

How far will I be able to travel on an electric bike?

We have powerful lithium polymer batteries on our electric bikes which mean that they are capable of traveling up to 60 miles on a single charge.

Do I have to wear a helmet?

You don’t have to wear a helmet, however, we recommend that you do and provide helmets free of charge if you wish to do so.

Do you provide locks?

Yes

Do your bikes have racks?

Yes. All our electric bikes have a rear rack with a clip that can be used to hold items whilst you are cycling.

How old do I have to be hire an electric bike?

In the UK you have to be aged at least 14 to ride an electric bike. We are happy to hire our electric bikes to anybody aged 14 or above

Are there any size or weight restrictions for using your electric bikes?

The electric bikes that we use are suitable for pretty much all heights and so long as you are confident riding a conventional push bike you should have no problems on our electric bikes.
Weight wise about 16 stone (220lbs or 100kgs) is the maximum weight that our bikes are designed for.

Do you provide cycle seats or buggies for children?

No. All riders must be over the age of 14.

What are your opening hours?

We are open Monday to Friday from 09:00 – 18:00
At weekends we are open by appointment.

Can I rent a bike outside of your normal opening hours?

We are happy to try and accommodate any requests so please contact us and we’ll try our best to fit in with your requirements.

Do I have to reserve a bike in advance?

There is no need to book a bike in advance, however, it is recommended as we do get very busy at peak times. You can book in advance using our booking form.

How much does it cost to hire an electric bike?

Our prices range from £39 for a 24h through to £175 for a whole week.
Please have a look at our price list for full details.
click here for more info

Where are you based?

We are conveniently located in Central London only a few minutes walk from both London Bridge and Borough Market.
Our nearest Underground Stations are London Bridge and Borough – both are about two minutes walk away. click here for details

Do you have toilet facilities at the rental location?

Yes

How long can I hire an electric bike for?

As long as you like.
click here for more info

Do you do group hire?

We are more than happy to hire to large groups. Please contact us for further information with regard to group rates, etc.

Can you deliver bikes to my hotel, home, etc?

We are always willing to look at things, as everything is a possibility.
If you contact us with your requirements we can have a look at things for you and get back to you with a quote.

What do I have to provide as security?

We will need to see photographic ID such as a passport or driving licence and you will also be required to sign a hire agreement.
We will also either pre-authorise your credit or debit card for £250 to cover the cost of the bike against theft or damage. If you’d prefer you can leave a cash deposit for £250.

What happens if I damage the bike?

It’s rare that bikes get damaged. If, however, a bike gets damaged through reckless use we will charge for the damage.

What happens if I get a puncture?

Unfortunately punctures do happen from time to time. If you get a puncture you’ll have to either walk the bike back to our shop or alternatively bring the bike back on the underground or in a taxi. Fortunately our rental bikes are all fold up bikes so putting the bike in a taxi is no problem and some underground lines also allow fold up bikes to be carried.
We will repair the puncture for free of charge, however, if you have continued to ride on a fat tyre and have damaged the wheel itself you may have to pay for a wheel repair or a new wheel.

What happens if the bike is stolen whilst I have it on hire?

It is your responsibility to ensure that the bike is not stolen. If it is stolen you will lose your £250 deposit. You will also have to contact the police and report the theft to them and get a crime reference number.

Can I take out insurance against theft?

We don’t offer insurance against theft, however, you may find that if you have travel insurance this may cover you.

What if the bike breaks whilst I have it on hire?

The chances of the bike breaking whilst you have it on hire is very low, however, there is of course a chance that this could happen. If this does happen please return it to us and we
will repair or exchange the bike for you for free of charge unless the bike has broken due to reckless use.

Can I leave jackets or bags with you whilst I rent an electric bike?

We are happy for you to leave items with us, however, we cannot accept responsibility for them although of course we will do our best to care for them.

Will you show me how to ride the bike?

If you can ride a conventional pedal cycle then you’ll have no problems riding an electric bike. We will of course go through with you exactly how to ride them so that you are 100%
confident before you set out on your tour of London.

Do you have wet and cold weather gear?

We sell ponchos and gloves which you can purchase before you set of on your ride.